The aim of our system is for patients to get advice and treatment for our patients as quickly as possible by the right healthcare professional.
Our receptionists work according to protocols agreed by the Partners to make sure that all patients are treated safely and fairly. Please be polite to our receptionists and do not attempt to intimidate, bully or harass them. . We do not tolerate abuse of our staff under any circumstances.
We operate a system called "triage". This means that you let our receptionist know what your medical problem is. Working to protocols agreed by the Partners, the receptionist will direct you to the most suitable team member or service outside the practice who can deal with your condition. When only advice is required from us, it will be given by telephone. If the clinician thinks that you need an appointment in surgery or by video, it will be booked for you. Your appointment details may be given to you by telephone or by text.
Reception is open for requesting an assessment or appointment and for general enquiries by telephoning 01494 445150 Monday - Friday 08:00 - 18:30.
To find out how to make an appointment with a nurse or midwife Click here.
For further information about midwife's appointment click here.
To find out about Health visitors click here.
If you are not sure whether you need to see a doctor or if you looking for medical advice outside of surgery hours you may find the answer on the NHS 111 Online.
Please help our clinicians to run on time by being honest about how many problems you have or if a problem is too complex to be dealt with in a 10 minute appointment. Please do not ask for an appointment for one problem and then tell the person seeing you about several and say this is because it is so hard to get an appointment.
Book Your Appointment Online
If you have registered for our online services, you can book an assessment of your medical condition by a GP by clicking on the link at the top of this page.
If you have not yet registered but would like to be able to use this facility, please call in and speak with a receptionist, who will be happy to help you get set up.
By clicking through to Patient Access to make an appointment you are NOT making a timed appointment to see a doctor at the surgery. Your request will be assessed by the a GP and if it is clear that an appointment is needed you will be booked an appointment. This will be with the most suitable member of our team to deal with your condition. If you have left us a mobile phone number, please leave the phone on so that we may send you a text with the appointment details. You may also called by our receptionist to be booked in. The GP will ring you if she is unsure what the problem is from the information you have given or if she thinks you may need to see a healthcare provider outside the surgery.
PLEASE DO NOT USE PATIENT ACCESS TO REQUEST ROUTINE REPEAT PRESCRIPTIONS AS THIS USES AN APPOINTMENT NEEDED BY SOMEONE WITH AN URGENT MEDICAL CONDITION. YOUR PRESCRIPTION REQUEST WILL BE PROCESSED THROUGH OUR USUAL PROCEDURE.
Click here to go to Ask First and book an assessment.
Click here to find out how to request repeat prescriptions.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Things to think about before your appointment