Suggestions and Complaints

Suggestions

We  continually try  to improve our service. Any helpful suggestions would be very much appreciated. A suggestion box is located at the reception desk.

Complaints

Please note that due to the Coronavirus Emergency it may take up to 90 days for us to respond to your complaint.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If you have a complaint or concern about the service you have received from any member of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. A copy of our complaints procedure is available at reception or you can download it here Complaint's policy -leaflet 2023 November.pdf.       

Th Patient Association complaints template letter can be found here.